Free shipping on all US orders over $20. Sending virtual hugs to our friends and family around the world.

FAQ

Our Coffee

Where does your coffee come from?

Open tab

Each of our blends includes our Gorongosa green bean, grown by farmers on Mount Gorongosa, in Gorongosa National Park, Mozambique. The rest of our beans are sourced from multiple countries in Sub-Saharan Africa including Rwanda, Ethiopia and the Democractic Republic of the Congo.

When is my coffee roasted?

Open tab

We roast every Wednesday! That means your coffee is roasted shortly after you place your order and within one week of arriving at your doorstep.

Is your coffee fair trade?

Open tab

We are aiming to formally get Fair Trade certification for our Gorongosa green bean by late next year. If you’d like to learn more about how we compensate our farmers on Mount Gorongosa, please drop us a line at info@gorongosacoffee.com.

Our Gorongosa

What is your relationship with Gorongosa National Park?

Open tab

Gorongosa National Park cannot sustain itself solely on donations and tourism. Gorongosa Coffee provides a key sustainable finance mechanism for Gorongosa National Park, buying coffee grown by local farmers and then selling the coffee internationally and sending all the profits back to the Gorongosa Trust to support economic, education, health and environmental initiatives in and around Gorongosa National Park.

Are you a nonprofit?

Open tab

We are an LLC and with a single shareholder, the Gorongosa Trust, which is the trust that funds conservation and human development initiatives in Gorongosa National Park. That means, 100% of our profits funnel straight back into helping make the park sustainable!

Shipping & Orders

Do you ship whole bean or ground coffee?

Open tab

Both! You can choose at checkout.

When will my order ship?

Open tab

Your order will ship within two days of roasting and six business days of ordering, as we roast depending on the frequency and magnitude of orders.

Can I cancel my order?

Open tab

Because our coffee beans are roasted-to-order, there’s a small window for us to cancel your order -- but we’ll do our best to help you out if you email us at info@gorongosacoffee.com.

Do you accept returns?

Open tab

Because coffee is perishable, we don’t accept returns. However, we do believe in our coffee and want every customer to be happy with their cup! If your shipment is damaged or you have a concern about your coffee order, email us at info@gorongosacoffee.com within 30 days of your order date and we’ll send out a replacement in no time!

How soon will my order arrive?

Open tab

Most U.S. orders arrive within 4-7 days of placing your order. Internationally, arrival time varies by country. If you’d like to know more, email us! info@gorongosacoffee.com.

What shipping carrier do you use?

Open tab

We ship all coffee with USPS. In the U.S. we use USPS 2-day Priority Shipping. Internationally, USPS Priority Shipping takes between 6-10 days, depending on the country.

What happens if my package never shows?

Open tab

Let us know! We’re still getting our systems sorted, so please do shoot us an email at info@gorongosacoffee.com if you ever have an issue with your order.

My Account

How can I update my account information?

Open tab

We can help! Just email us at info@gorongosacoffee.com and let us know what you’d like us to update.

Close (esc)

Popup

Use this popup to embed a mailing list sign up form. Alternatively use it as a simple call to action with a link to a product or a page.

Age verification

By clicking enter you are verifying that you are old enough to consume alcohol.

Search

Shopping Cart

Your cart is currently empty.
Shop now