We provide free shipping on all subscription purchases. Single item purchases are subject to a flat shipping rate of $8 USD. The shipping rate is waived on 2 or more bags of coffee.
Our goal is to always ship you the best tasting coffee, so we roast throughout the week to ensure freshness. Depending on when your order is placed and what is on the roast schedule for that day, your coffee will ship within 2-5 business days. If we run into any availability issues, we’ll reach out with an update!
All orders are shipped from Boise, Idaho and are subject to the timing of the shipping carrier. If you’d like to know more, you can always email us at firstname.lastname@example.org.
Currently, we ship to all fifty states in the U.S. We are working on enabling shipping to Canada, so please check back soon!
Yes we do! Please visit our UK website to place orders for shipping outside of North America.
We use USPS or UPS depending on what you order and where it is going. All orders within the continental US will be shipped UPS ground. Orders being sent to Alaska, Hawaii, or a PO Box will be shipped via USPS.
Not yet, but we’re working on it. We hope to offer expedited shipping real soon!
Send us an email at email@example.com and we’ll do our best to locate your shipment or work with you to ensure that a replacement order is sent out.
Because coffee is perishable, we don’t accept returns. However, we do believe in our coffee and want every customer to be happy with their cup! If your shipment is damaged or you have a concern about your order, email us at firstname.lastname@example.org within 30 days of your order date and we’ll send out a replacement in no time!
We partner with the finest restaurants, hotels, cafes, companies, and zoos to give their guests and employees a world-class coffee experience and show them their commitment to doing good in the world.
Please email email@example.com if you'd like to serve Our Gorongosa and join us in supporting Gorongosa National Park's people, wildlife, and ecosystems.
We do not issue refunds. However, we do believe in our coffee and want every customer to be happy with their cup! If your shipment is damaged or you have a concern about your order, email us at firstname.lastname@example.org within 30 days of your order date and we’ll send out a replacement in no time!
To request a refund, email us at email@example.com within 30 days of your order date. We will get back to you as soon as possible to coordinate a replacement order.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. When coordinating the replacement shipment, we will provide tracking information so you can follow your order as it takes the journey from Boise to you.
Last updated: October 25, 2020
Some of the information we collect is provided to us when you order or register on our site. This may include your name, username and password, email address, mailing address, phone number, and financial account information such as credit card information, birthday, demographic information, and any other information you give us. You may also provide us information about other people, including when you direct us to send a gift card or e-gift.
Some information is collected by us automatically, including when you access our website or otherwise use our services, such as information regarding what products you purchase from us, how frequently you purchase them, and any rewards or promotions associated with a purchase.
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.
We may use the information we collect from you in a variety of ways, including the following:
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. In the event of a merger, consolidation or sale or transfer of all or substantially all of our company or its assets, personal information collected by our website may be transferred to the purchaser or the new company.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
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